Machine room and controller
The traction machine, brake, governor and controller, checked in the machine room or machine space.
- Confirms
- Each machine-room item in the procedure was viewed.
- Flags
- Items skipped during the visit.
The problemThe work happens where nobody else can see it
Technicians work alone
Elevator maintenance is spread across many buildings, usually with one technician per visit and a long route to cover. Nobody else sees the work.
Owners can't see the work
Building owners and facility managers are responsible for their elevators and escalators. What they get from a service visit is usually a log entry, and they can't tell a thorough visit from a short one.
Logs prove a visit, not the work
A maintenance log shows a date and a signature. It doesn't show whether the door equipment was checked, or the hoist ropes looked at, on that visit.
Regulations & standardsThe codes your maintenance program already follows
Elevator and escalator maintenance requirements come from safety codes, the manufacturer, and the authority that permits the equipment to operate. These are the ones most often cited in the US and Singapore.
- ASME A17.1/CSA B44Safety Code for Elevators and Escalators
The North American code for design, installation, inspection, testing and maintenance. Jurisdictions adopt specific editions, so the one you're held to depends on where the equipment is.
- ASME A17.2Guide for inspection of elevators, escalators and moving walks
Step-by-step inspection and test methods. It's guidance rather than a mandatory code, and widely used by inspectors.
- ASME A17.3Safety code for existing elevators and escalators
Minimum safety requirements that jurisdictions can apply to equipment already in service.
- Building Control (Fixed Installations) Regulations 2025Singapore · BCA, under the Building Control Act
Lifts must be maintained at least monthly, or more often if the manufacturer recommends it, and escalators monthly. Most units also need an annual examination and test, witnessed by an independent engineer, and a valid Permit to Operate.
SureSight produces evidence that inspections and maintenance steps were done, which is what these programs ask you to show. It doesn't replace your inspection program, your qualified staff, or your regulator.
ApplicationsWhat SureSight verifies on a service visit
Each application is set up from your maintenance procedures and trained on the equipment you service.
Hoist ropes and sheaves
Hoist ropes, sheaves and rope terminations.
- Confirms
- The ropes and sheaves were inspected on this visit.
- Flags
- Visible wear or damage, for the technician to assess against the code.
Doors and door safety devices
Door operators, door edges and sensors, interlocks and landing door equipment.
- Confirms
- Door equipment at each landing in the procedure was checked.
- Flags
- Landings with no inspection evidence.
Escalators and moving walks
Steps, comb plates, handrails, skirt panels and safety devices.
- Confirms
- The escalator was opened and inspected as the procedure requires.
- Flags
- Visible damage to steps or comb teeth, for the technician to assess.
Proof of service for owners
A visit summary that the building owner or facility manager can see.
- Confirms
- Which units were serviced, which items were checked, and when.
- Flags
- Units or items that were scheduled but not done.
How it fitsIt fits your routes, your technicians and your customers
- Your procedure, your equipmentSureSight is set up from your maintenance program and the manufacturer's requirements, for the equipment you service.
- Light on the technicianSmart glasses, safety glasses or an earpiece camera. The technician works as they do now, and the record builds itself.
- Proof for the people who payEach visit produces a record you can share with building owners, so a thorough visit can be shown, not just claimed.
- Start with one routeDeployment starts with a pilot on one technician's route or one building, before any wider rollout.
Your data, your rules. Where SureSight runs, what it keeps, and who can see it are set for each deployment. It can run entirely on a server inside your network, with no video kept after verification. Storage is optional and follows your retention policy. SureSight verifies the work, not the worker: identity isn't needed to verify an inspection. Security & Data →
FAQQuestions elevator contractors and building owners ask
Can a building owner see proof that the visit happened?
Yes. Each visit produces a record of which units and items were serviced, and when. Who can see it is up to you and your customer.
Do technicians have to change how they work?
No. They follow the same procedure, wearing camera-equipped eyewear, and there's no extra paperwork.
Does it work in a machine room or hoistway with no signal?
Coverage in machine rooms, hoistways and pits varies by building. How capture and upload work where there's no signal is part of the pilot setup.
Is this surveillance of our technicians?
No. SureSight verifies the work, not the worker. The computer vision model is designed to recognize elevator and escalator equipment, not people, and personally identifiable information is not retained.
Does it replace the periodic inspection by an authorized examiner?
No. Statutory inspections and examinations still happen as required. SureSight adds evidence for the routine maintenance between them.
Do you support lift maintenance in Singapore?
Yes. Lifts and elevators are the same equipment, and SureSight is set up from your own maintenance procedure, whichever code you work under.
Start with one route or one building
We'll set up SureSight on one technician's route or one building, with your procedure, and show you and the owner the record it produces.
SureSight's founder, Eddy Castaneda, spent 15 years engineering safety-critical conveyance systems, including elevators, trains and ride vehicles, at major theme park operators. Read the SureSight story →